FREE PDF 2025 MICROSOFT MB-230: FANTASTIC NEW MICROSOFT DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT TEST QUESTIONS

Free PDF 2025 Microsoft MB-230: Fantastic New Microsoft Dynamics 365 Customer Service Functional Consultant Test Questions

Free PDF 2025 Microsoft MB-230: Fantastic New Microsoft Dynamics 365 Customer Service Functional Consultant Test Questions

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Tags: New MB-230 Test Questions, New MB-230 Test Bootcamp, MB-230 Exam Tests, Examcollection MB-230 Questions Answers, New MB-230 Test Online

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Microsoft MB-230 Exam is designed to test the skills and knowledge of individuals who are looking to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 Customer Service Functional Consultant certification is ideal for professionals who are interested in enhancing their expertise in the field of customer service management and improving their career prospects.

Microsoft MB-230 certification exam is ideal for professionals who work in customer service or customer support roles. Microsoft Dynamics 365 Customer Service Functional Consultant certification is also suitable for professionals who want to advance their careers in Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification provides a strong foundation for professionals who want to become Dynamics 365 Customer Service functional consultants. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized globally and is highly respected in the industry.

Analytics Management: 10-15%

  • Customer Service Insights Configuration: This section requires one’s knowledge of use cases and capabilities of Customer Service Insights dashboards. It also measures the skills in managing workspaces and connecting to Customer Service Insights.
  • Visualization Creation & Configuration: The candidates need to possess the expertise in designing and creating charts and reports with the use of Design wizard. This subtheme will also evaluate the competence of the examinees in configuring interactive dashboards.

>> New MB-230 Test Questions <<

New MB-230 Test Bootcamp - MB-230 Exam Tests

Our MB-230 exam questions generally raised the standard of practice materials in the market with the spreading of higher standard of knowledge in this area. So your personal effort is brilliant but insufficient to pass the Microsoft Dynamics 365 Customer Service Functional Consultant exam and our MB-230 test guide can facilitate the process smoothly & successfully. Our Microsoft Dynamics 365 Customer Service Functional Consultant practice materials are successful by ensuring that what we delivered is valuable and in line with the syllabus of this exam. And our MB-230 Test Guide benefit exam candidates by improving their ability of coping the exam in two ways, first one is their basic knowledge of it.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q311-Q316):

NEW QUESTION # 311
Hotspot Question
You create a survey for the employees of your company to provide feedback on future products.
An employee mistakenly publishes a link to the survey on the internet. Customers and other companies use the link to respond with millions of similar recommendations.
You need to create a new survey that meets the following requirements:
- Allow all people in the company to respond.
- Limit availability to only one day after clicking a personalized
link.
How should you configure the survey distribution? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
https://learn.microsoft.com/en-us/dynamics365/customer-voice/distribution-settings


NEW QUESTION # 312
You are a Dynamics 365 Customer Service administrator.
You must track issues submitted by customers.
You need to configure case settings for the Service Management module.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated


NEW QUESTION # 313
You need to configure the options for the schedule.
Which options should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling


NEW QUESTION # 314
You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.

  • A. Surveys can contain unlimited questions.
  • B. Surveys can have up to three pages.
  • C. The Complete page must always display last.
  • D. The Welcome page must always display first.

Answer: C,D

Explanation:
https://neilparkhurst.com/2018/02/01/mb2-718-certification-microsoft-dynamics-365-customer- service-voice-of-the-customer-part-one/


NEW QUESTION # 315
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holidayschedule


NEW QUESTION # 316
......

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