HIGH-QUALITY NEW MB-230 TEST BOOK SPEND YOUR LITTLE TIME AND ENERGY TO PASS MB-230: MICROSOFT DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT EXAM

High-quality New MB-230 Test Book Spend Your Little Time and Energy to Pass MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam

High-quality New MB-230 Test Book Spend Your Little Time and Energy to Pass MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam

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Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a professional exam that is designed to test your knowledge and skills in implementing and configuring customer service solutions using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is intended for functional consultants who work with customers to understand their business requirements and implement customer service solutions that meet their needs. Microsoft Dynamics 365 is a cloud-based customer relationship management (CRM) platform that provides businesses with a range of tools and features to manage their customer interactions.

To earn the Microsoft MB-230 Certification, candidates need to pass the certification exam. MB-230 exam is designed to test the candidate's knowledge and skills in areas such as customer service, service management, case management, and communication. MB-230 exam is divided into several sections, each of which covers a specific topic related to customer service. Candidates who pass the exam demonstrate their ability to design and implement customer service solutions that meet the needs of their customers.

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Microsoft MB-230 exam is designed for individuals who want to become certified as Dynamics 365 Customer Service Functional Consultants. This credential is ideal for professionals who work with Dynamics 365 Customer Service applications and have a deep understanding of customer service operations, case management, and service level agreements. MB-230 Exam measures the candidate's ability to configure and manage Dynamics 365 Customer Service, analyze data to improve customer service operations, and design and implement service management strategies.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q283-Q288):

NEW QUESTION # 283
You are a Dynamics 365 for Customer Service administrator.
You must track time against enhanced service-level agreements (SLAs).
You need to add a timer.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Ensure the entity is enabled for SLA.
2 - Create a quick view form for each SLA KPI instance field.
3 - Add the quick view forms to the primary entity form.
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-timer-forms-tracktime-against-enhanced-sla


NEW QUESTION # 284
A company deploys Dynamics 365 Customer Service. The company plans to use IoT to collect information about manufacturing equipment.
Work orders must be automatically generated when malfunctions are detected to ensure that malfunctions are corrected quickly.
You need to design a Connected Customer Service solution.
What should you use? To answer, drag the appropriate implementation types to the correct requirements. Each implementation type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview


NEW QUESTION # 285
Drag and Drop Question
You are customizing a Dynamics 365 Customer Service implementation for a call center.
The call center wants to enable SMS as a channel for the customer service department.
You need to complete the SMS channel configuration.
Which account information should you use for each provider? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel-twilio
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel


NEW QUESTION # 286
Hotspot Question
You are using Dynamics 365 for Customer Service. You have existing routing rules.
You need to create a routing rule for cases and bulk-import cases.
Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 287
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using an Omnichannel connector.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B


NEW QUESTION # 288
......

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